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Frequently Asked Questions
No, returning the item within the 10-day return policy is completely free of charge. We will cover the cost of pickup and ensure a hassle-free return process.
Once the returned item is picked up, we will promptly process your refund, and you can expect to receive it within 24 hours.
If you decide to keep the item, the payment will be processed, and you will become the proud owner of your chosen item. Enjoy your new ride!
You can reach our customer support team through the contact information provided on our website. We’re here to assist you with any questions or concerns you may have.
At Blue Rock Machinery, your satisfaction is our priority, and we’re committed to providing a secure and worry-free online vehicle buying experience. If you have any additional questions or require further clarification, please don’t hesitate to contact us.
We do our own trucking, and because of our large trailers, we are able to ship other items for 3rd parties along with yours, which enables us to provide a 80 cents/mile shipping fee. The shipping branch basically allows us to offer competitive shipping rates.
You will be required to make the full payment for your selected equipment upfront when you place your order. Rest assured, your payment will be securely held by Blue Rock Machinery until you receive the item and have a Once your payment is received, you have a 10-day return policy. If you’re not completely satisfied with your item, you can return it within 10 days for a full refund.
Once you receive the item, you’ll have 10 day return policy to thoroughly inspect it and ensure it meets your expectations. If you decide not to keep the item during this time, you can return it at our expense, and you will receive a full refund.
To initiate a return within the 10-day return policy, simply contact our customer support team. We will arrange for the item to be picked up at no cost to you, and you will receive a full refund once the item is returned in its original condition.
If you encounter any issues or have questions about the equipment during the 10-day return policy, please reach out to our customer support team. We’re here to assist you and ensure a smooth experience.
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Contact Us
sales@blue-rock-machinery.com
+1 (816) 343-4213
Mon – Fri, 8:00 AM – 5:00 PM (CST)
1099 S Pyle St, Kansas City, KS 66105
Why Us
We specialize in delivering quality equipment through a transparent, hassle-free purchasing process backed by dependable nationwide logistics. Whether you're expanding your fleet or replacing essential machinery, we make acquisition simple, secure, and efficient.
At Blue Rock Machinery, trust, performance, and reliability come standard — giving you the equipment you need, exactly when and where you need it.